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| Saturday: |
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| Reed Towing: |
720-296-2888 |
| Bob Hinson: |
303-761-4357 |
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Frequently Asked Questions
About Autotek
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1. What services does Autotek provide?
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We do everything from comprehensive oil changes and inspections to engine and
transmission replacements to tough driveability and emissions problems. We are
staffed with some of the top ASE certified techs in Colorado. In addition to
hundreds of thousands of dollars in shop equipment, the technicians have tens of
thousands of dollars invested in their personal tools. All of our
technicians constantly go to training classes in order to keep up with the
latest changes in technology.
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2. What cars do you work on?
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We work on most models, both domestic and foreign. For a complete list, please
click on the SERVICES button on the left.
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3. Do you look the car over when I bring it in?
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Whenever possible, yes*. Our goal is to uncover information about your car and
relay it to you in as clear and simple terms as possible. We want to give you
the facts along with your options. We never intend to "sell" you on
anything.
As a part of this service, we prepare a quick checklist on various components of
your car. The purpose is to keep you informed on current or prospective problems
with your vehicle. Our customers lead busy lives and have little time to bring
their car back for more repairs. Many choose to take care of all the items on
our checklist while the car is in. Others like to budget their repairs and will
bring back the car later, or simply wait for the problem to grow worse. It is
entirely up to you.
A side benefit of our checklists is to give you a better idea of whether it is
worth fixing your car. There are times when you might spend $500 to keep your
aging vehicle on the road a bit longer, but, in all likelihood, you will soon
see additional problems, since repairs often come in clumps on older cars. We
try to minimize the problems if we can. We often lose $500 jobs when we tell the
customer the $500 will fix the problem they came in with, but the car will need
another $1,000 soon. If we can see this possibility, we'll inform you, because
it is probably in the best interest of the customer not to repair the
vehicle.
(*Occasionally, circumstances prevent us from doing this check.) |
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4. What is Autotek's Guarantee?
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We guarantee our work for 6 months, or 6000 miles (whichever comes first).
We are glad to take care of any problem with our repairs, but we
need you to know the limits of that statement. Please read the Estimates and
Quotes question below for this information
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5. Does Autotek do Estimates and Quotes?
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Autotek does not do estimates. Instead, we think you are entitled to a
firm quote on your repairs. When we give you a quote, 95% of the time it will be
your final price.
In order to give you an accurate quote, we must first bring your car into the
shop and perform proper diagnostic procedures. An accurate diagnosis takes
skill, time, equipment, and effort. We don't want to guess and throw parts at
your problem. That is why we request your approval for diagnostic time
before doing any work.
Our managers will sometimes give you a "guestimate" on what is wrong with your
car and what it will take to fix it, based on their extensive experience, so
that you will have an idea of what your car might need. Many of our busy
customers will preapprove work based on the guestimate, knowing that we will
call if it is wrong. This is not a quote, however. There is no substitute
for a technician's accurate diagnosis.
Like all good things, there are a few exceptions to our pricing policy: Our
diagnosis is only as good as the symptoms you give us. Please take the time to
convey all of your concerns.
We are not responsible for unrelated problems.
We are more than happy to cover things we should have seen, but didn't, but we
cannot cover repairs that were impossible to identify with normal diagnostic
procedures.
If someone else does the repairs, they must do their own diagnosis and be
responsible for the outcome.
We sometimes must recommend a partial repair in order to further define a
problem. We will always let you know when a proposed repair will only
partially solve your problems.
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6. How long can I expect repairs to take?
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Most maintenance and repairs are done the same day, if you bring the car in by
7:30am. Remember that, to keep things moving along, it is imperative that
we be able to reach you during the day.
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7. Do you have loaner cars? How about a free shuttle?
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While we work on your car, our free shuttle will take you to work,
home, or shopping (within a 5-mile radius of Autotek). We also have a few cars
available at a small charge while we work on your car. Or, Front Range Auto
Rentals is on site and gives a discount on their vehicles to Autotek
customers.
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8. What should I do to have my car towed to Autotek?
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Reed Towing: |
720-296-2888 |
Bob Hinson: |
303-761-4357 |
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Important Info
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9. What are some tips I can teach my children about basic car maintenance?
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You may have teenagers in your household learning to drive. Along with all of
your safety instructions, teaching them a few simple lessons about their car
could easily save you thousands of dollars.
An oil warning light (or low pressure on the oil gauge) means get off the
road and park the car now. Too often, new drivers have too much else
to
think about to worry much about all those warning lights. Too many think that
just a few more miles home won't matter. Too often, that means a $3,000 engine
job. It is one of those life lessons that most of us (including mom and dad)
can live without.
An engine temperature light (or temperatures in the red on a gauge) means get off the road and park the car now. This is just as fatal to
engines as running them without oil.
An alternator light (or high or low readings on the alternator gauge) should
also be dealt with quickly. The negative consequences are not as severe as the
other two gauges, usually only a stalled car or one that will not start. In
some circumstances, however, thousand dollar computers can be ruined by an
electrical system gone haywire.
Of course you don't want to forget the brake warning light. When it comes on,
it is a sign that something is seriously wrong with your brakes. When your car
doesn't go, it is an inconvenience. When it doesn't stop, it is a
disaster.
In short, those warning lights and gauges are there for a reason. They give
you a WARNING.
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10. Is it better to repair my car, or lease a new one?
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We think it is better to repair your car. Here's why.
Today's automobiles are extraordinarily complex and expensive. Many of us can
remember buying homes for less than the cost of a new car today. With the
increase in cost has come many improvements. Both gas consumption and
pollution levels have dropped with improved technology. Cars have become far
more durable and reliable over the years.
Our 1989 Nissan parts pickup has 336,000 miles on it with no major repairs.
Most new cars will easily go 150,000 miles if they receive all of their
manufacturer recommended maintenance. We service thousands of high mileage
cars. Some have 300,000 to 500,000 miles on them.
If you take good care of your car, it will take good care of you. You will be
miles ahead on your car investment by running your car until it drops. Compare
the cost of repairs to the monthly payments on a new car lease. And then think
about the extra sales and property taxes on that new car. Don't forget to add
hundreds of dollars to your insurance bill. Repairs look very reasonable
indeed. Just think of buying or leasing a new car as making a major repair
every month for the next three years. With proper maintenance, you will
find
that the major repairs on the car you are driving today are few and far
between.
Autotek looks forward to being your partner in your car decisions. First and
foremost, that means routine maintenance according to the recommendations of
the manufacturer of your vehicle. Second, it usually means repairing the
vehicle you already own. Occasionally it means it is finally time to let the
poor old beater give up the ghost. Then we will help you check out the
replacement car, if you decide to buy a newer used vehicle.
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Air conditioning
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11. What is happening to auto Air conditioning these days?
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Auto a/c systems are taking the heat on the environment. Leaking R-12 damages
the ozone layer, many believe. Government rules have stopped the manufacture
of R-12, although there are still large stockpiles available for replacement
refrigerant.
Prices have gone up dramatically for R-12, up to $30 or more a pound in the
peak summer season. Since your car a/c will take around three pounds,
"recharging" your a/c can be an expensive proposition.
There are options for retrofitting an R-12 system. First is to upgrade it to a
R134-a system, like the ones going into new cars. This is extremely expensive if
you have to replace major components of the system. Usually you can do a simpler
retrofit, but at the cost of slightly reduced performance from what you have
been used to with your R-12 system.
Another option is to use a "substitute" for R-12. There are many on
the market, but none are a perfect replacement. Some don't cool as well. Many
are based on the R-22 that is in your home air conditioner, but R-22 leaks
through hoses much more quickly than R-12, requiring an expensive replacement
with barrier-style hoses. Some black-market suppliers have even sold flammable
coolants, like propane, which are both illegal and dangerous. In any case, when
a different refrigerant is put into your system, all the old R-12 must first be
removed and the fittings on your system changed so that no one will accidentally
add R-12 to it in the future.
Leaks are not normal in your car a/c. If you are adding more than a pound of
R-12 every other year, you most likely have a leak. Unless major components of
your R-12 system have failed, we recommend sticking with your system, fixing
your leaks, and keeping it in top shape so that you need to put only minimal
amounts of R-12 into it in the future.
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Batteries
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12. What is a Battery Service, and why do you recommend them?
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Nothing works in your car without electricity. All of that electricity comes
from your battery. It is the nature of electricity that the connections
between your cables and battery attract crud and corrosion. That corrosion
will cut your electrical connection. At best, it will make your battery work
harder than it should, shortening its life. At worst, it will strand you in a
parking lot somewhere without warning. Many of our tow-ins need nothing more
than cleaned connections.
Our battery service includes pulling, checking, and cleaning the battery
cables, cleaning the battery posts, and installing protective pads.
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13. How long can I expect my battery to last?
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The average battery will last up to four or five years, although in harsh
conditions (hot, cold) it may last only two to three. However, life will be
significantly shorter if the battery is constantly undercharged (from constant
short trip driving or an electrical problem) or if the water level drops too
low.
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14. What is a VAT test, and why do you recommend it when my battery is dead?
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Our goal is to keep you on the road. That is why we always recommend doing a
VAT (Volt Amp Test) test whenever you have a dead battery. Your battery may be
dead simply because it is old and tired. But it may also be dead because your
alternator is malfunctioning, or for a dozen other reasons. The VAT test is
designed to identify problems in your electrical system so that we don't
simply treat the symptom of a dead battery, while leaving you stranded down
the road because we didn't catch the problem that caused your battery to go
dead in the first place.
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Belts-N-Hoses
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15. How long do the belts in my car typically last?
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Your belts drive critical systems of your car, including your alternator which
recharges your battery, your water pump which keeps your engine cool, your air
conditioner which keeps you cool, and your power steering pump. If a belt
breaks, the effects can range from the simple inconvenience of not having your
air conditioning to leaving you stranded in traffic to overheating and ruining
your engine.
V-belts will typically last three years or 30,000 miles. Serpentine belts will
go farther, lasting five years or 50,000 miles. Belts will sometimes show
visible signs of age before they break, including cracking, fraying, and
glazing. Modern belts often show no visible signs of deterioration before they
break, however.
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16. How often should the hoses be replaced?
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Like belts, hoses harden, split, or soften with age. Sometimes the aging is
visible. Often, however, there are no outward signs of problems before a hose
bursts or starts leaking. According to one study, internal corrosion caused by
electrochemical reactions in the cooling system is the leading cause of hose
failure. Hose manufacturers recommend replacing hoses every four years.
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17. How often should I replace the timing belt in my car?
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Many of the cars on the road today have timing belts. They keep the valves and
pistons in your car in synch. These belts take the place of a timing chain. The
advantage is that they are lighter and more fuel efficient. The drawback is that
they wear out quicker. Like a fan belt, a timing belt needs to be replaced
before it breaks. The timing belt needs to be replaced every
50,000-60,000 miles on most cars, but the exact interval depends on the make and
model of your car.
If you wait too long and your belt breaks while you are driving down the road,
your engine loses its coordination. This can have horrible results. Your pistons
may hit your valves, causing major damage to the head of your engine. It is
common for repair bills to run $1000 to $2000 for this problem.
Replacing your timing belt is one maintenance item you never want to skip. If
you don't know whether your engine has a timing belt, or how often it needs to
replaced, give us a call.
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18. Why do you advise replacing the water pump when you replace the timing belt?
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Replacing either a water pump or a timing belt is almost exactly the same job,
labor-wise. That is why we often recommend doing them together, even if one
doesn't immediately need replacing. For most cars, the labor is more than the
part, so it makes sense to take care of both at the same time.
Water pumps also have a fairly predictable lifetime, and need replacing
periodically. And, when they go, you suddenly have a severe overheating problem.
Don't drive your car another yard when that temperature gauge pops up into the
red. Without your coolant being pumped through the radiator, you can damage your
engine fast.
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Brakes
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19. Why do my brakes squeal?
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In the old days, brake pads were made of asbestos, which, a few years ago, was
outlawed by the federal government. Most brake pads now are made of hard, semi-
metallic materials. One result is that brake squeal has become common, as the
hard brake pad grinds on the steel rotor. This is normal and is not necessarily
an indication of brake failure. On the other hand, squealing brakes may also
mean your pads are worn out, and the metal behind the pad is scraping against
the rotor. A brake inspection is the only way to find out for sure.
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20. Why should I have a brake flush done?
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We often recommend that you flush your brake fluid, sometimes because it is
dirty, but sometimes simply because it has been 30,000 miles since your last
brake flush.
New brake fluid is both clean and clear. Dirty brake fluid is obvious. That
dirt and contamination will wear on all of your hydraulic brake parts,
particularly your seals, causing them to fail prematurely. But more important
than the dirt in your brake fluid is what you can't see: the water.
Brake fluid is hygroscopic, which means it absorbs moisture. If you leave a
can of brake fluid open overnight, it will be ruined by the moisture it soaks
up from the air. This is intentional. Your brakes get so hot that they can
boil water. If water in your brakes evaporates, your brakes will fade or fail.
The brake fluid prevents the water from evaporating.
Over time, water will seep into your brake system through the brake lines and
whenever the brake fluid cap is off. Brake fluid absorbs 1%-2% water each
year. Old brake fluid can be 5-10% water, which drops its boiling point by
25-50%. In addition, the water will corrode all the brake parts it
touches.
Dot 3 & Dot 4 brake fluid are common in most brake applications. Dot 5 does
not attract water and is occasionally used in brake systems for that reason.
However, Dot 5 must never be mixed with Dot 3 or Dot 4, and it must never be
used in an ABS brake system.
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21. What are ABS brakes?
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Anti-lock brake systems are both very simple and very complicated. The systems
are marvels of engineering. The principles are simple: the ABS computer will
"pump" your brakes for you thousands of times a second and brake the
wheels
with the most traction hardest, maximizing the efficiency of your system. If
anything goes wrong, the ABS will simply stop working and your brakes will
revert to standard operation.
ABS computer systems assume a properly functioning brake system, so their
efficiency goes way down if your brakes are grabbing, pulling, or pulsating.
ABS makes it more important than ever to have your brake work done with
skilled technicians and the best parts.
It is doubly important to keep your brake hydraulics in good shape. This means
doing periodic brake fluid flushes, as well as quickly replacing any leaking
components. Leaks will allow foreign material into your system, potentially
damaging extremely expensive ABS hydraulic parts.
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Chassis
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22. What can you tell me about Steering Racks and Pumps?
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Steering racks usually fail gradually. They operate under very high pressures
(up to 1,400 pounds per square inch), particularly when you do sharp turns, as
when parallel parking. That pressure will gradually weaken the valves and
seals in the rack. Typical symptoms includes visible leaks and "morning
sickness", where the steering is heavy and sluggish first thing in the
morning, but improves after the car warms up.
If you have a total loss of power steering, it is more likely to be the power
steering pump or complete loss of steering fluid through a bad hose than that
it is the rack. Buzzing or whining noises are also signs of pump
failure.
On the other hand, the sharp, high-pitched squeal or chirping sound you often
hear in parking lots is usually nothing more than a loose or bad power
steering belt.
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23. What do Shocks and Struts do for my car?
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Shocks and struts dampen the movement of your wheels as they roll over ruts
and potholes in the street. They make your ride smoother and more comfortable.
More importantly, they make your ride safer. Without a shock or strut, your
wheel will bounce out of a pothole and then keep bouncing. Watch the other
cars on the freeway. Ones with worn out shocks will recover much more slowly
from road obstacles. The most important job of the shocks and struts is to
keep your wheels on the road, where they belong, so you can maintain
control.
A strut serves the same function as a shock, but a strut is also an integral
part of your suspension system. The struts replace the upper control arms and
ball joints on most cars carry the springs, and serve as the steering pivots.
Their exact functions vary from car to car, however. A bent or mislocated
strut can affect your wheel alignment.
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24. Why should I get an Alignment for my car?
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The wheels on your car will often get out of "align" on your car,
causing premature tire wear, as well as handling problems. On older cars, this
problem was limited to the front wheels, but on most newer cars it affects all
four wheels, which is why the 4-wheel alignment has become the standard. Many
parts of your suspension (tie rod ends, idler arms, control arm bushings, ball
joints, struts, et cetera) have a part in keeping your wheels in line over a
wide variety of conditions. If any of those are bent or worn, they will throw
your wheels out of alignment.
There are a couple of technical alignment terms:
Toe - Whether your tires are parallel to each other. If the front edges
of your tires are farther apart than the rear, you have "toe-out". If
the front edges are closer, you have "toe-in".
Camber - This is a measure of how vertical your wheel is relative to the
road. If your wheel isn't vertical (perpendicular), it will tend to turn your
car as you drive, causing "pull".
A 4-point alignment aligns goes beyond the toe and camber adjustments by
also aligning the 4 wheels to each other. It also checks for vibrations at
different speeds. We do 4-point alignments.
Tires being out of balance can also cause vibration. We can take a tire and run
it at the speed that you experience the vibration and check to see if it is out
of balance. (Balancing is done by attaching small weights to the wheel rim to
bring the weight of the tire into balance.) |
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25. What do CV Boots do?
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Most newer cars have fully independent suspension, which means that power is
transmitted to the wheels through flexible axles. Where the axles flex, they
are covered with rubber "boots" to keep road dust and dirt out of the
joints. Over time, the rubber boots harden and crack. The road dirt then seeps
in and rapidly wears out the joints, requiring replacement of the axle. When
your boots have lost their flexibility, it is time to replace them and save your
axle.
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26. Tell me about the CV Joints.
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The Constant Velocity Joints on your axles will last a long time, often 80,000
miles or more. You have two joints on each axle, an inner and an outer. When the
joint goes bad, the most common symptom will be a clicking or popping sound as
you turn a sharp corner. Try putting the car in reverse and backing in a circle
and it may be even louder. Almost always the cause of a bad CV joint is a CV
boot that has gotten hard and cracked. Since the outer CV boot flexes more on
most cars than the inside one, usually it is the outer joint that goes
bad.
CV Joints can be rebuilt. Usually, however, we find it is more cost effective to
buy an entirely rebuilt axle. Because there is little or no difference in cost,
we usually recommend replacing the axle, even when only one joint is
bad.
It is not safe to ignore your CV boots and joints. A bad joint can seize, or
even cause the driveshaft to drop out of the car, causing loss of
control.
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Emissions
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27. Can you help me with emissions problems?
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Yes, we can, but first let me tell you a little bit about the current state
of affairs regarding emissions control.
Colorado's tougher I/M 240 emissions test is causing more E-test failures.
Dozens of sensors and systems are involved in the modern car's pollution
control. This makes emissions problems amongst the most challenging for a
technician to find. Complicating the challenge is the fact that our testing
equipment is different from the state's and will sometimes give different
results. Worse, the state's I/M 240 equipment is not always consistent, even
on the same car.
Nonetheless, have faith, and patience. We have a very high success rate
at
getting cars passed on the first re-test. Once in a while, however, the
re-test fails. We'll stick with you, taking the car back for you if
necessary.
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28. What is the OBD II pollution standard?
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OBD II (On Board Diagnostics) is a federal pollution standard applied to all
newer automobiles. It is essentially an onboard emissions policeman. If it
detects pollution problems, it will turn on a light (the MIL - Malfunction
Indicator Lamp) on your dashboard.
OBD II is requiring many changes in newer cars, including more powerful
computers, more O2 sensors, electronic EGR valves, and in some cars,
sequential fuel injection.
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29. What does the O2 sensor do?
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Modern cars have one or more O2 sensors. The O2 sensor measures the unburned
oxygen in the exhaust gasses coming out of the engine. The engine's computer
varies the air/fuel mixture depending on what the O2 tells it. Over time, the
O2 sensor slows down, giving the computer bad information. The computer then
sets the wrong mixture, often leading to a rich-running engine that wastes gas
and pollutes the atmosphere. A recent EPA study found that 70% of vehicles
failing the I/M 240 emissions test had a bad O2 sensor. The over-rich fuel
mixture will also lead to premature failure of your catalytic
converter.
An O2's voltage output can be tested, but the test is not perfect. Considering
how many problems a bad O2 sensor can cause, some experts recommend replacing
the O2 sensor as a preventive maintenance item, usually every 60,000 miles.
Considering that a sluggish O2 sensor can easily cost you an extra $100 a year
in poor gas mileage, it may not be a bad investment.
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30. What does the PCV valve do?
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The PCV (Positive Crankcase Ventilation) valve (along with the Breather
Element)
recirculates unburned gases back into the engine to be reburned, cutting air
pollution. A plugged PCV can cause rough engine idle and many other problems,
including engine damage. It is quite important that the PCV value be working
properly in your car.
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31. Why do you recommend a fuel injector service?
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Fuel injectors can cost a hundred dollars or more a piece, and you may have
one for each cylinder. Cleaning them before they are plugged can remove
harmful deposits and keep them spraying in top form. After they plug,
replacement is sometimes the only option.
Fuel injectors will tend to gum up after 15,000 to 30,000 miles of driving.
This can happen even quicker if you do lots of short trips. The most common
form of injector fouling comes from unused gasoline evaporating inside the
injector after you turn the car off.
Fouled injectors may give no overt symptoms, even while they are cutting your
mileage and pumping extra pollution into the air. When they get bad enough,
they can cause hard starting, hesitation, and loss of power. On a scope, they
will show the cylinders out of balance on a power balance test.
The first two things to try for cleaning your injectors are using premium
fuel, which has more detergents, and putting a fuel additive in your gas tank.
These will be only partly successful, however. For the best results, a
technician will disconnect the engine from its gas supply and feed pressurized
solvent directly into the fuel rail in order to flush out the
injectors.
Failing that, injectors can be removed from the car, their fuel spray patterns
tested, and they can be more extensively cleaned. Sometimes, nothing works and
the injectors must be replaced.
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Fluids
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32. What can you tell me about doing a Coolant flush?
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Your coolant keeps your engine operating at proper temperatures. As it ages,
its efficiency slowly declines. It is more important than ever to keep it
operating up to par. Older cars had huge radiators with excess capacity.
Today's cooling systems are designed "just big enough". A little
deterioration can soon cause big problems.
Keeping your coolant system working properly is extra important when you car
has an aluminum head or block, because they are much more prone to warping or
cracking at high temperatures.
The two main ingredients in "coolant" are water and antifreeze, to
keep the water from freezing and cracking your engine. Antifreeze is ethylene
glycol, which never wears out.
On the other hand, all coolant includes a variety of additives to minimize
corrosion in your system and keep your cooling system healthy. Your cooling
system includes a variety of metals along with hot water, turning it into a
little battery. Electrolysis will attack metals in the engine and radiator,
redepositing them in places you don't want them to be. The additives slow this
process.
Unfortunately, these additives quickly deteriorate as they do their job. Some
people recommend a coolant change every year in engines with aluminum heads
and iron blocks, which have the highest levels of electrolytic activity. For
most people, we recommend changing your coolant every two years or every
30,000 miles.
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33. How do I best care for my Automatic Transmission?
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The fluid in an automatic transmission transmits power from the engine to your
drive wheels, while simultaneously lubricating and cooling your transmission.
Over time, it breaks down and becomes dirty. Operating temperatures will rise
and lubrication will decrease, leading to premature wear and transmission
failure.
Changing your transmission fluid regularly will extend the life of your
transmission. On most new transmissions, there is also a filter that needs to
be changed at the same time. Most transmission specialists suggest changing
the filter and fluid every 30,000 miles, even if the fluid looks clean. With
rebuilt transmissions costing $1,000 to $2,000, it makes sense to protect your
investment.
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34. How important is it to change the manual transmission fluid?
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Like an automatic transmission, the fluid in your manual transmission needs to
be changed regularly. Changing the fluid will extend its life by removing dirt
and moisture and by maintaining lubrication and minimizing high speed
foaming.
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35. Should I change the fluid in my car's Differential?
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Yes. Changing the fluid in your differential will extend its life by removing
dirt and moisture and by maintaining lubrication and minimizing high speed
foaming.
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36. Should I change the fluid in the Transfer case?
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Yes. Changing the fluid in your 4X4's transfer case will extend its life by
removing dirt and moisture and by maintaining lubrication and minimizing high
speed foaming.
Please note that your transfer case must be serviced even if you almost never
use your 4-wheel drive. Your transfer case is operating at all times,
regardless of whether all four wheels are engaged.
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37. Should I change the Power steering fluid?
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Changing the fluid in your power steering system will extend the life of your
power steering pump and rack.
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Fuel Filter / Air Filter
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38. What can you tell me about the fuel filter in my car?
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Fuel filters are more important than ever to the proper functioning of your
engine. Fuel injected cars are far less tolerant of gas problems than the older
carbureted cars. If the filter plugs it can starve the engine for fuel. If it
fails it can release debris into injectors, causing expensive repairs. Also, a
restricted filter will stress the electric fuel pump, leading to early failure.
Generally, your fuel filter should be replaced once a year or at no more than
30,000 miles.
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39. How important is it to have a clean Air filter?
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Your engine gulps about 9,000 gallons of air for every gallon of gas that you
burn. That air is full of dirt particles. The air filter's job is to keep that
dirt out of your engine. In the process, your filter will fill up with dirt,
just like your vacuum cleaner bag. Over time, your engine will start gasping
for breath, causing all kinds of problems.
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Maintenance
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40. What about Manufacturer Recommended Services?
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All manufacturers have schedules of recommended services for each of their
cars. They include most of the items listed below. We have the specific
recommendations for your car in our computerized automotive database.
We strongly urge you to do these services. Today's automobiles are
designed to go 150,000 - 200,000 miles, with proper maintenance.
Many of our customers' cars are proof of this: We have worked on more than 6,000
cars with over 100,000 miles on them. Over a thousand have more than 150,000
miles. Our shop pickup, a 1989 Nissan, has more than 335,000 miles. With
today's high car prices, car maintenance is a great investment.
Autotek recommends these interval services for all cars:
Every 3,000 miles:
- Change oil
- New quality oil filter
- Lubricate chassis
- Inspect wiper blades
- Check windshield fluid level and top
- Check differential fluid condition & level, and top
- Check transfer case fluid condition & level, and top
- Check coolant condition & chemistry, and top
- Check brake fluid condition and level
- Check steering fluid level and condition
- Check transmission fluid level and condition
- Check tire pressure, front & rear
- Check tire wear & condition, front & rear
- Check air filter
- Check PCV
- Visually inspect the exhaust system (manifold and heat shields,
the muffler, and the exhaust pipes)
- Visually inspect the front end suspension
- Visually inspect the shocks & struts
- Visually inspect the CV boots
- Visually inspect the Universal Joints
- Visually inspect oil, coolant, transmission, steering,
differential and transfer case for fluid leaks
- Visually inspect the battery connections and cables
- Visually inspect belt condition and adjustment
- Visually inspect radiator and heater hose condition
- Check brake pedal adjustment
- Check emergency brake adjustment
- Check clutch adjustment
Every 15,000 miles:
- All of the services at 3,000 miles, plus:
- Rotate wheels
- Inspect brakes: brake linings, lines and hoses, disc and drum systems
check and adjust parking brake
- Lubricate and inspect shift linkage
- Lubricate and inspect steering linkage
- Lubricate and inspect throttle linkage
- Adjust clutch, as required
- Check clutch reservoir fluid condition and level
- Inspect idle speed control system
- Inspect power steering lines, steering gear, linkage & drive shafts
- Inspect rear suspension system
- Check lights and horn for proper operation:
(Headlights, high and low, Hazard lights, Running lights, Backup lights,
License plate light, Brake lights, Turn lights, and Horn)
Every 30,000 miles:
- All of the services at 15,000 miles, plus:
- Automatic transmission service (including filter and pan gasket where
appropriate) or Standard transmission service
- Battery service, including remove, clean and lubricate the
battery cables, and install battery pads
- Visually inspect fuel lines and connections
- Inspect fuel cap and gasket
- Replace spark plugs (4 cyl, 6 cyl plus $10, 8 cyl plus $20)
(plus $5 per cylinder for platinum plugs)
- Visually inspect cap and rotor
- Inspect EGR system
- Inspect emissions filter (charcoal canister)
- Check and set ignition timing
- Visually inspect ignition wiring
- Visually inspect the vacuum lines
- Inspect operation of the heater
- Inspect operation of the air conditioner
- Inspect operation of the windshield washers
- Reset the service light
- Road test the vehicle
AUTOTEK MAINTENANCE SERVICES MEET
ALL MANUFACTURER WARRANTY REQUIREMENTS
Your car may also need additional maintenance services, based on mileages or
manufacturer recommendations. These are typical items (which may be added to a
15,000 or 30,000 mile maintenance service at reduced rates):
- Balance 4 wheels
- 4-wheel alignment
- Coolant drain & fill
- Coolant flush & treatment
- Brake fluid flush
- Clutch fluid flush
- Fuel injection service
- Replace fuel filter
- Replace PCV
- Repack non-drive wheel bearings
- 4X4 Hub & Lubrication Service
- Valve adjustment
- Replace timing belt
- Replace O2 sensor
In addition, your manufacturer will sometimes have special recommendations for
your specific car, which you will find listed in your vehicle manual. Autotek
also uses the ALLDATA computer database, which includes manufacturer
recommendations for all makes and models of cars. If we find any additional
manufacturer recommendations, we will review them with you. Many times we can do
these additional inspections at no extra charge. Sometimes a small additional
charge will be necessary.
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Miscellany
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41. How have Tune Up's changed with newer vehicles?
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The "tune-up", properly speaking, no longer exists. It is not a term
you will find in any literature from today's manufacturers. Traditionally it
included checking all of the ignition components (such as the distributor cap,
points, and plug wires), replacing the spark plugs, adjusting the carburetor,
and resetting the engine timing.
On newer engines, many of these parts and procedures no longer exist. You
cannot "set the timing" on most engines anymore. The auto repair
industry has been left confused about what to do when the customer asks for a
"tune-up". For some, it means nothing more than replacing the spark
plugs.
If requested to do a "tune-up", our shop policy is to scope and adjust
(if applicable) your engine, inspect your ignition parts, and report the results
to you, including any codes that your car's computer is displaying, along with
recommended work to resolve any problems.
We do not automatically replace spark plugs. Spark plugs will last for a long,
long time if everything else is functioning properly in your engine. We will
only suggest replacing them if they need to be replaced.
Two things more to note about a "tune-up":
1) A "tune-up" will almost never cure a running problem. A "tune-
up" is for maintenance purposes only. It does not "fix" anything.
If you have a problem, please give us the symptoms so that we can focus on
finding what is causing the problem.
2) We always recommend that you follow your manufacturer's interval
maintenance recommendations for your car. They reflect the best, most expert,
most professional advice for your particular car. So instead of doing that
"tune-up", ask us for the complete printout of manufacturer
maintenance recommendations on your car from our Alldata computer
database.
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42. What do you do in a Used Car check?
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When you buy a used car, you can pretty much expect a few problems. After all,
it is used. That is why you are buying it: to save a ton of money. Today's
cars can easily go 150,000-200,000 miles. One with only 80,000 miles is still a
baby. Still, it pays to be careful.
Our technician uses all of his experience, judgment, tools, references, and
equipment in a used car check to come to an overall conclusion on the general
condition of the vehicle. The typical used car checkout will include a visual
inspection and a road test to check the functions of various mechanical
systems. Problems known by the technician to be common to your type of car
will be reviewed. Based on symptoms uncovered by the technician's review,
additional procedures will be performed as warranted.
The Autotek used car check is primarily focused on finding major problems. A
bad engine. A car that has been badly wrecked. We are looking for things that
can lead to thousand dollar repairs that may exceed the value of the car. It
is surprising how many cars we look at that appear OK, but actually are money
pits.
While looking for the big problems, we also keep an eye out for everyday,
run-of-the-mill problems. We will provide you with a list of these, along with
estimated repair costs. This list alone will usually pay for the cost of the
used car check because it provides a negotiating tool. You can take it back to
the seller of the car and either demand that the problems be fixed or
negotiate a lower price.
Our review will never catch every possible problem on a used car. That level
of checkout would cost several hundred dollars. In any case, there will always
be internal and invisible wear which will not be detected in our review. But our
inexpensive check-over will often pay for itself, and may save you from a
nightmare.
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43. My car has an intermittent problem. What can I do about it?
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It seems to be some kind of natural law that any kind of intermittent problem
you are having will quit as soon as you bring it to us.
Have patience. Try to be as explicit as possible about the exact times and
conditions when the problem occurs. We'll stick with you and find it as soon as
possible.
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Oil
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44. What weight of oil should I use?
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Generally, 10W-30 is best for all engines in year-round driving. 10W-40 is
also popular, but its additive package does not hold up as well. General
Motors does not recommend 10W-40 in any of its cars.
5W-30 is approved for most late model engines as well. It is what many new
cars come with, because it lubricates the engine more quickly on start-up,
makes cold weather starting easier and reduces fuel consumption. However, it
is not appropriate for many turbo-charged or diesel engines, high-performance
V-8s, or for sustained highway speeds or towing in hot weather.
Straight viscosity oils have become less common as the multi-grade oils have
become better. 10W, 20W, 40W and 50W oils are only used in very specific
applications. Ask one of our service advisers if you have any questions about
which oil to use.
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45. I hear a lot about 3,000 mile oil changes. Is it really that important?
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Yes, we think so. Today's engines will run 150,000-200,000 miles. Our 1989
Nissan parts pickup has 335,000 miles and is going strong with no major
repairs. Your engine won't get there, however, if you don't change the
oil.
Manufacturers generally recommend changing oil every 7,500 miles, unless you
are operating your car in "severe service" conditions. Read the fine
print and
you will discover that means short trips, stop-and-go driving, or dirty
driving conditions. In other words, if you own a car in Denver, you are
probably driving it under "severe service" conditions.
We recommend changing your oil every 3,000 to 4,000 miles. Five thousand miles
is probably OK, but that doesn't mean "I'll start thinking about changing
my
oil." Three thousand miles should start you thinking about an oil change.
Get
it done in the next thirty days and you should be fine.
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46. What can I expect after I get an oil leak fixed?
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We have just repaired an oil leak on your car. It is important that you
understand what can happen in this situation.
Your car may continue to leak slowly for a period of time, due to all the
little nooks and crannies where residual oil can hide. The leak size should
diminish (as residual oils burn off) and eventually disappear. Even after
steam cleaning an engine, it may continue to drip for a short time thereafter.
If the leak size does not get progressively smaller and/or disappear,
please return in 5-10 days for further inspection.
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47. Are there any conditions where you would recommend Not fixing oil leaks?
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Yes. There is one repair we often recommend not doing: fixing oil
leaks in old engines. Most old engines leak. There are two reasons. First, the
engine seals weaken over time, letting oil out. Second, your valves and rings
also wear, letting high-pressure gasses from your cylinders into parts of the
engine that were not designed to handle that pressure. The result when high-
pressure oil hits old seals: leaks.
The seals can be replaced, but it tends to be a hopeless task. If you replace
only the seal that is leaking today, the pressure will simply find the next
weakest seal to seep out. Even if you replace all of the seals, they will
weaken far quicker than the original seals because of the extra
pressure.
We almost never recommend fixing leaks or doing any kind of internal engine
work on an engine with 150,000 miles. Between 100,000 and 150,000 miles, it is a
judgment call. After 150,000 miles, replacing the engine with a rebuilt
engine should always be considered. Please talk with your service
manager.
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